Refund policy
Here's the updated return policy with the EU/UK withdrawal button addition:
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item can be used or worn, and tags can be removed, but it must not be broken at your fault. You'll also need the receipt or proof of purchase (order number).
To start a return, you can contact us at support@extrahealthy.net.
Once your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at support@extrahealthy.net.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the item is sent back, we will send you a replacement free of charge. Alternatively, you can make a separate purchase for the new item.
European Union & United Kingdom — 14 Day Cooling Off Period
If your order is being shipped into the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without justification. Customers in the EU and UK can also cancel their order at any time before it is fulfilled using the withdrawal form (click here to open the pop-up withdrawal form). As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase (order number).
You can always contact us for any return question at support@extrahealthy.net.
Updated on 18 Jun 2026
